Top Support
NanoHorizons is committed to meeting our customers’ expectations in both the products and services we provide. Our talented employee base focuses on ensuring exceptional customer support, quality products, environmental stewardship, regulatory adherence, and personal safety as the core elements of our business philosophy.
The backbone of our support services is our expert SmartSilver™ team of scientists, technologists, and managers. From initial contact with our knowledgeable sales force to pre- and post-launch testing, production support, order fulfillment, regulatory guidance, and co-branded marketing programs, our focus is on providing our customers with not only a top product, but also top service. Our support services include:
- Regulatory Compliance
- SmartSilver™ additives have been certified by the International Oeko-Tex® Association as being harmless for human health if used correctly according to product safety standards.
- Laboratory Services
- Our state-of-the art laboratory facilities allow us to test for silver content, determine particle size, and measure antimicrobial efficacy.
- Customer Service
- The SmartSilver™ team offers its expert assistance to customers from day one through each step of a successful SmartSilver product launch—from pre-launch testing through production integration, order fulfillment, quality control testing, and marketing.
- Marketing Support
- We provide our customers with the opportunity to participate in the SmartSilver™ Branding Program.
